We want our customer to experience online shopping being simple, successful and pleasurable. To that end, we have formed a shipping, ordering and payment procedure to make your life effortless.
Please go through our shipping policies and let us know if you have any doubt or query by contacting our customer support team.
Most debit and credit card orders are shipped on the same business day.
Below are the shipping options:
Standard Air Mail Shipping (Free, i.e. no extra charges) – Delivery within 10 -15 business days
Fast / Express Shipping (extra charges) – Delivery within 7 to 8 business days
By default all products will be shipped through Standard Air Mail shipping unless the customer request and pay for Fast shipping.
Important Note: If you don’t receive any of your ordered products within the above specified time limit, you are requested to wait for maximum of 20 days more as these are International orders.
Kindly make sure that you have not missed the delivery. Signatures are needed in most countries for packet delivery. You should check at your post office if you do not receive the order within 20 days. Beyond that, they again send it back to us.
We offer international shipping to worldwide except few countries. These are Pakistan, Bangladesh, Norway, Germany, Ghana, Spain and Italy. Kindly note that customs and import policies in some countries prohibit the importing of herbal products for personal usage. It is your sole responsibility to check your country’s policies at first place.
We will not be responsible for any customs, duties or taxes that arise from your local customs office. We will also not be responsible for any additional charge the local delivery service in your country may ask you to pay.
Our FREE SHIPPING ONLY indicates the cost for us to ship the order to your country. If you are unaware of your country’s import terms and conditions, kindly check with them before placing the order.
Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. NaturoGain.com will not be responsible for any issues occurring at your local customs office.
For Order Status and Returns
Please contact our customer support team.
Online orders can be paid via debit card, credit card and PayPal. We accept the following credit cards: American Express, VISA, Diners Club, MasterCard, Discover and JCB. We also accept most bank VISA or MasterCard debit cards.