NaturoGain.com is well known for its matchless customer support services. Each and every query is important for us. Providing personal consultation to every individual is our promise. All health suggestions are guaranteed to be given by our expert ayurvedic doctors.
Here are some of the frequently asked questions for our customers and website visitors…
Frequently Asked Questions
How many countries do you include for shipping?
Our shipping process includes almost all the countries around the globe. Those countries that do not allow natural supplements or where our sent packages are returned or go missing are the exceptional cases.
Is shipping really free worldwide?
Yes, absolutely! The price you see in our website is your final price. No additional charges are included (standard shipping). For the fast delivery of products, please choose our Express Shipping Service.
When can I expect my order for arrival?
It depends upon the shipping option that you have chosen when ordering the products.
Standard Shipping (Free): All received orders are shipped through Registered Air Mail and usually it takes around 10 to 15 business days for the delivery (in case of International orders).
Express Shipping (extra charges): These orders are shipped through EMS and take around 5 to 8 business days to reach the products to you.
For delivery of ordered products within India, it takes around 3 to 5 business days.
Is shopping from your website secure?
Yes, absolutely. Shopping cart form where you enter the details of credit card, data is encrypted by SSL (Secure Sockets Layer) technology. In addition to this, all the credit card information is directly monitored by PayPal which indicates that at no point do we have any means for retrieval or storage of any of your credit card details.
Do you accept returns?
We are optimistic towards your opinion about our products, but if in case you are unconvinced with your purchase, kindly write us to our e-mail within 7 days of merchandise receipt in order to initiate a return or exchange.
Returned products must be in their original packaging, with the seal unbroken and in original condition.
With the receipt of your returned product, you will be issued a refund of your purchased amount excluding the shipping and handling fees. Refunds will be returned in the same manner as initially paid.
Read our Return guidelines
Can I use herbal supplements with prescribed medications?
If you are seeking some medical examination and/or currently undergoing any surgery or treatment, we would suggest you to first consult your health practitioner before ordering or taking any herbal supplements.
Though our herbal products do not interfere with any other ongoing treatment but preventive measures could be taken as few people show intolerance towards certain things. We have clearly mentioned each of the ingredients in every supplement we recommend so that the person makes sure about every element’s usage in each and every dose.
Do you have any retail locations?
Currently we only sell via internet and do not have any retail locations. All of our products, along with the detailed information and descriptions can only be found at our website online.
How can I purchase your products in India?
We request you to write to our customer support team with the products name you want to purchase along with their quantities required. You will get a reply from our team about the full details regarding our products’ prices and payment process. Now all the Indian customers can get our products right at their doorstep with simple purchase facility and that too in the form of Indian currency.
Can I order your products for wholesale?
We do offer wholesale concessions to retail stores, qualified resellers, herbalists and physicians. If you are interested in purchasing our products for wholesale, kindly contact our customer support team.
Before sales questions
Contact our customer support team for any further product related queries or shipping related questions.
After sales questions
Want to know your Tracking Number or Order Update?
Please read this first – Shipping Time
Want to raise a complaint or get refunds, please contact our customer support team.
2 thoughts on “ Customer Support ”
Your privacy is our key concern which will always be given utmost priority. We understand your concern regarding this and this is why we follow strict rules regarding the packaging of your purchased products. Once you place the order, you are rest assured of the discreet packaging. Each and every product of ours is contained in a plain envelope. This ensures that there won't be done any sort of revelation of what is contained inside. We strictly follow International regulations in this regard which are the norms in the shipping industry.
We want you to feel relaxed, confident and secured in dealing with us as we prioritize our consumers' requirements. We are the ones who believe in strong and everlasting bonding between 'us' and 'you'. This can only be achieved if transparency is ensured and trust is built with respect to commitment given by us. ×
Various shipping options are mentioned below:
Standard Air Mail Shipping (Free i.e. no extra payment) - Delivery within 10 to 15 business days
Express / Fast Shipping (extra payment) - Delivery within 7 to 8 business days
All products will be shipped via Standard Air Mail shipping by default, unless the customer specially requests and pays for the Fast shipping service.
Important Note: If you do not obtain your purchased products within specified time limit, you are requested to wait for more of 20 days as these are International orders that might be following certain norms with respect to their own import policies. ×
Welcome to NaturoGain, the one and only trusted website that provides herbal solution for every possible health ailment, be it related to general weakness, diabetes, high blood pressure or constipation; or regarding specific health issue that you usually do not feel at ease to share with your mate, best friend or family member. But don't worry as we do have the solution for any kind of problem you are currently undergoing.
Our herbal supplements are all 100% natural that consist of vital ingredients in their most raw form. Each of the herb used in our products are plant-based and are cautiously chosen under the supervision of highly qualified and experienced ayurvedic experts who very well know that what methods are most suited for all.
So, you are assured to get noticed of the results shown on the surface if you strictly follow the methods as directed by us. The most advantageous point of these products is that they never cast any adverse effects upon you even if you take these for longer duration; and the course does not counter itself with other ongoing prescribed medication, which makes these the best launched products ever! ×
Our website is completely safe for the online purchase. The shopping cart details in which the credit card information is entered by the users are encrypted by SSL (Secure Sockets Layer) technology. In addition to this, every detail of your credit card is directly processed by PayPal. This means that we absolutely have no medium to store or retrieve such kind of sensitive information at any point. So, you can be rest assured of the security we provide to you. Feel 100% confident in shopping with us for we are always there to assist you in best possible manner!
Online purchase can be done by debit card,credit card and PayPal. We accept the following credit cards: American Express, MasterCard, VISA, Diners Club,Discover and JCB. We also accept most bank VISA or MasterCard debit cards. ×